DEFG

DEFG is a management consulting firm focused on innovative energy technologies and solutions. DEFG's clients include energy utilities, technology companies, retailers and marketers, and energy solution providers. DEFG focuses on business strategy, rate and regulatory, customer service, and business advisory services to the energy industry.

In addition to consulting, DEFG manages four research consortia. 

• The Demand and Energy Technology (DETech) Research Consortium addresses the needs of utilities for information on the distributed and alternative energy sector. Research addresses customer behavior, end-use energy efficiency, demand response, advanced metering and distribution, distributed generation and energy finance.
• The Customer Care Research Consortium (CCRC) works through a blue-ribbon panel of customer care executives. These energy utility executives' collective wisdom allows a robust review of careful research and industry best practices. CCRC considers the strategies and insightful research findings that will shape customer service quality in the future.
• The Utility Standards Board considers the opportunities for standardizing business policies, processes, and system interfaces. The business benefits of standardization are well documented, and well-designed standards enable interoperability among systems and devices to increase process efficiencies and foster innovation by solution developers.
• The Energy Retailers Research Consortium addresses the needs of energy retailers in restructured (unbundled) energy markets in North America.