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Competitive Electricity Markets Spur Consumer-Focused Innovations
ABACCUS report highlights market growth and increasing consumer benefits from restructured retail electricity markets.
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Customer satisfaction in the utility sector
EcoPinion No. 13 examines the customer metrics used in the energy utility sector
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Energy conservation and prepayment
DEFG released a paper on the effects of prepaid energy on energy conservation
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Prepaid Energy and Low Income Issues: A Way Forward
A new DEFG white paper addresses how regulations should govern new products and services in "Smart Grid" era
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Resource Adequacy Working Group
Resource adequacy is a vital concern to the electric industry, even when it appears that capacity resources are adequate. There are significant regulatory policy choices to be made with long-lasting consequences.
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