DEFG Consulting

DEFG is a management consulting firm focused on innovative energy technologies and solutions. DEFG's clients include energy utilities, technology companies, energy retailers / marketers and energy solution providers. DEFG focuses on business strategy, regulatory, customer service, and business advisory services.

• The Demand and Energy Technology (DETech) Research Consortium addresses the need to integrate demand and energy management solutions with the Smart Grid. DETech research addresses customer behavior, customer energy efficiency, demand response, advanced metering , distributed energy resources and energy finance.

• The Customer Care Research Consortium (CCRC) works through a blue-ribbon panel of customer care executives. Their collective wisdom allows a robust review of careful research and industry best practices. The CCRC considers the strategies and insightful research findings that shape customer service quality for the future.

• The Utility Standards Board (USB) considers the opportunities for standardizing Smart Grid business policies, processes and system interfaces. The business benefits of standardization are well documented. Well-designed standards enable interoperability among systems and devices which increases process efficiencies and fosters innovation by solution developers.

• The Energy Retailer Research Consortium (ERRC) prepares the Annual Baseline Assessment of Choice in Canada and the United States (ABACCUS) report and conducts research on value-added energy services for retail energy consumers in restructured (unbundled) energy markets.