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 | Behavioral Approaches to Energy Conservation |
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"New Behavioral Approaches to Energy Conservation" examines the behavioral landscape to better understand and leverage behavioral models that go beyond what is in the market today. |
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| Customer Metrics and Strategy in the Utility Sector |
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The paper examines the drivers and rationale for a set of alternative customer metrics to complement, not replace, the current reliance on customer satisfaction scoring and operational service level metrics. |
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| Treadway appointed to Alberta electric market review panel |
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Nat Treadway will serve as one of four panelists on Alberta's Retail Market Review Committee. |
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| EcoPinion No. 14 on Prepay in TX and AZ |
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EcoPinion No. 14 presents the findings of a consumer survey testing customer awareness and acceptance of prepay electricity offerings in Texas and Arizona |
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| Competitive Electricity Markets Spur Consumer-Focused Innovations |
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ABACCUS report highlights market growth and increasing consumer benefits from restructured retail electricity markets. |
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